Terms & Conditions
Effective Date: May 2024
Introduction
Welcome to Lily & Co. Tallow Skincare ("we," "our," "us"). These Terms & Conditions govern your use of our website https://lilyandcotallow.com, and the purchase of our products. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our website.
1. Use of Our Website
1.1 Eligibility: By using our website, you represent that you are at least the age of majority in your jurisdiction of residence, or that you are the age of majority in your jurisdiction of residence and you have given us your consent to allow any of your minor dependents to use this site.
1.2 Permitted Use: You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.
1.3 Prohibited Use: You must not misuse our website. This includes but is not limited to committing or encouraging a criminal offense; transmitting or distributing a virus, trojan, worm, logic bomb, or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hacking into any aspect of the service; corrupting data; causing annoyance to other users; infringing upon the rights of any other person's proprietary rights; sending any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempting to affect the performance or functionality of any computer facilities of or accessed through this website.
2. Intellectual Property
2.1 Ownership: All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Lily & Co. Tallow Skincare or its content suppliers and is protected by international copyright laws. Unauthorized use of any content from this website is prohibited.
2.2 Trademarks: The trademarks, logos, and service marks displayed on our website are the registered and unregistered trademarks of Lily & Co. Tallow Skincare. Nothing contained on the website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the website without our written permission.
3. Product Information and Pricing
3.1 Accuracy: We strive to ensure that all information on our website is accurate and up-to-date. However, we do not warrant that product descriptions or other content on our website is accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.
3.2 Pricing: Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products at any time without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of a product.
3.3 Errors: In the event that we make an error in the pricing or description of a product, we reserve the right to correct the error and revise your order accordingly (which includes charging the correct price) or to cancel the order and refund any amount charged.
4. Orders and Payment
4.1 Order Acceptance: By placing an order through our website, you represent that you are legally capable of entering into binding contracts. All orders are subject to acceptance and availability. We reserve the right to refuse service to anyone for any reason at any time.
4.2 Payment: We use secure payment gateways to process your payments. You agree to provide current, complete, and accurate purchase and account information for all purchases made through our website. By submitting your payment information, you authorize us to charge the specified amount to your chosen payment method.
4.3 Billing Information: You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
5. Shipping and Delivery
5.1 Processing Time: We strive to process and ship all orders promptly. Orders are typically processed within 2-3 business days.
5.2 Shipping Times: Shipping times may vary depending on your location and other factors. We are not responsible for delays caused by carriers or events beyond our control. Estimated delivery times will be provided during the checkout process.
5.3 Shipping Charges: Shipping charges will be calculated and displayed at checkout. Any additional fees, such as customs duties or import taxes, are the responsibility of the customer.
6. Refunds and Returns
6.1 No Returns: Due to the nature of our products, we do not accept returns or exchanges. All sales are final.
6.2 Damaged or Defective Products: If you receive a damaged or defective item, please contact us within 7 days of receiving your order for a resolution. We will gladly offer a replacement or a refund for damaged or defective products.
6.3 Refund Process: To request a refund due to a damaged or defective product, please follow these steps:
- Contact Us: Email us at info@lilyandcotallow.com within 7 days of receiving your order.
- Provide Details: Include your order number, a description of the issue, and photos of the damaged or defective product.
- Resolution: Once we review your request, we will contact you to discuss the next steps. If approved, we will issue a refund to your original method of payment or send a replacement product at no additional cost.
7. Limitation of Liability
To the fullest extent permitted by law, Lily & Co. Tallow Skincare shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use our website; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from our website; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website by any third party; or (v) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via our website.
8. Indemnification
You agree to indemnify, defend, and hold harmless Lily & Co. Tallow Skincare and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms & Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
9. Privacy
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please visit https://lilyandcotallow.com/privacy-policy
10. Governing Law
These Terms & Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Canada, without regard to its conflict of law principles.
11. Changes to These Terms & Conditions
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms & Conditions constitutes acceptance of those changes.
12. Contact Information
If you have any questions about these Terms & Conditions, please contact us:
- By email: info@lilyandcotallow.com
- By visiting our contact page: https://lilyandcotallow.com/contact
- By mail: PO Box 123, Milverton, ON N0K 1M0
Thank you for visiting Lily & Co. Tallow Skincare.