Privacy Policy
Effective Date: May 2024
Revised: October 2025
Introduction
Welcome to Lily & Co. Tallow Skincare (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://lilyandcotallow.com, subscribe to our newsletter, purchase our products, or use our services.
By using our website or subscribing to our communications, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
Personal Information:
We may collect personal information that you provide to us directly, including:
Name
Email address
Mailing address
Phone number
Payment details (processed securely through third-party payment platforms)
Preferences related to products or communications
We collect this information when you:
Make a purchase
Subscribe to our newsletter or marketing emails
Contact us through our website
Participate in promotions, surveys, or giveaways
Automatically Collected Information:
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Operating system
Pages visited and time spent on the site
Referring website or link
Date and time of visit
Cookies and Tracking Technologies:
We use cookies and similar technologies to enhance your experience, analyze site traffic, and improve performance. You can adjust your browser settings to refuse cookies, though some site features may not function properly if you do.
2. How We Use Your Information
We use your personal information to:
Process and fulfill your orders
Provide and improve our products and services
Communicate with you regarding your orders, inquiries, or account
Send newsletters, promotions, and updates (only with your consent)
Personalize your experience and recommend relevant products
Analyze how our website is used and improve functionality
Prevent fraud and comply with legal obligations
Newsletter and Marketing Communications:
If you choose to subscribe to our newsletter, your email address will be used to send occasional updates, promotions, and product news.
You may unsubscribe at any time using the link at the bottom of any email, or by contacting us directly.
We will only send marketing communications in compliance with Canada’s Anti-Spam Legislation (CASL), GDPR, and CAN-SPAM requirements.
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share your information with trusted third parties who assist us in operating our business, including:
Hostinger Reach: Our email marketing service provider. Hostinger Reach stores and manages our subscriber lists and helps us send newsletters and marketing communications. When you subscribe to our newsletter, your data (such as your name and email address) is securely stored and processed through Hostinger Reach in accordance with their privacy policy.
Service providers who help us operate our website, process payments, or fulfill orders (e.g., Shopify, payment gateways, and shipping partners).
Analytics and security tools that help us understand website performance and maintain safety.
Law enforcement or regulators, when required by law.
All third-party service providers are required to keep your information confidential and use it only for legitimate business purposes consistent with this Privacy Policy.
4. Data Security
We use reasonable administrative, technical, and physical measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
While we take these precautions, no system is completely secure. We cannot guarantee the absolute security of your data, but we strive to use commercially acceptable means to protect it.
5. Your Data Protection Rights
Depending on your jurisdiction, you may have the following rights:
Access: Request a copy of the personal data we hold about you.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal information, subject to legal or contractual obligations.
Restriction: Request limitation of how we process your data.
Objection: Object to our processing of your personal information, including for marketing purposes.
Portability: Request transfer of your personal data to another organization.
To exercise any of these rights, please contact us using the details below. We will respond within one month in accordance with applicable law.
6. Retention of Your Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including:
Processing transactions and maintaining business records
Complying with legal obligations
Resolving disputes
If you unsubscribe from marketing communications, we may retain minimal information (such as your email address) on a suppression list to ensure no further emails are sent.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. You are encouraged to review this policy periodically to stay informed about how we protect your information.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: info@lilyandcotallow.com
- By visiting this page on our website: https://lilyandcotallow.com/contact
- By mail: PO Box 123, Milverton, ON N0K 1M0.
Thank you for visiting Lily & Co. Tallow Skincare. We appreciate your trust and strive to protect your personal information.