Refund and Returns Policy

Effective Date: May 2024

Introduction

At Lily & Co. Tallow Skincare, we take pride in offering high-quality, natural skincare products. Due to the nature of our products, we do not accept returns. Please read our policy carefully before making a purchase.

No Returns Policy

Due to the personal and perishable nature of our products, we do not accept returns or exchanges. All sales are final.

Refund Policy

While we do not accept returns, we are committed to ensuring your satisfaction with our products. If you receive a damaged or defective item, or if there is an issue with your order, please contact us within 7 days of receiving your order for a resolution. We will gladly offer a replacement or a refund for damaged or defective products.

How to Request a Refund

If you need to request a refund due to a damaged or defective product, please follow these steps:

1. Contact Us: Email us at info@lilyandcotallow.com within 7 days of receiving your order.

2. Provide Details: Include your order number, a description of the issue, and photos of the damaged or defective product.

3. Resolution: Once we review your request, we will contact you to discuss the next steps. If approved, we will issue a refund to your original method of payment or send a replacement product at no additional cost.

Non-Refundable Situations

- Change of mind or personal preference

- Incorrect address provided at checkout

- Products that have been used or opened

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us:

- By email: info@lilyandcotallow.com

- By visiting our contact page: https://lilyandcotallow.com/contact

- By mail: PO Box 123, Milverton, ON N0K 1M0.

Thank you for choosing Lily & Co. Tallow Skincare. We appreciate your understanding and support.